Have you ever wanted to have a persistent chat session right on your SharePoint team or collaboration site? It can be much easier and quicker for typing a message than SharePoint’s built-in Discussion Board. The ChatterBox web part provides an example of how such a persistent chat session can be implemented by utilizing a SharePoint list, so there’s no need to create a custom database. If you need more than one chat session on your site, you can simply create another instance of the ChatterBox web part and associate it with another SharePoint list. Here’s a screenshot of it in action.I have not implemented this yet so I don't really know what to expect, but I do see a future for this in the helpdesk areas.